Dear Lowes,
I am very disappointed with Lowes. I needed to replace my cooktop, and since I live 40 miles away from a Lowes store I started browsing Lowes and other websites. I found Lowes had the best price, and found the model I wanted, but according to the website my store didn't carry it and I would have to order it. So I did. I waited 3 weeks and then called to check the status of the order. Previously I had checked and was told I would be called by an associate as soon as it arrived. Yes, the phone number they had on file was correct. Well, I never got a call, so when I called today they said that it had been ready for pickup for a while. This was mildly irritating because being without a cooktop for 3 weeks is tricky. So tonight my husband and I arrived at Lowes to pick up the cooktop and when they brought it we noticed the styrofoam packing block was busted. (We have driven the 40 miles back home just to open boxes of broken stuff before, so we try to always check before we leave now.) So we lifted that up and the cooktop we waited 3 weeks for was dented. So the customer service guy thinks about what to do for a minute and then informs us that they actually carry that model in the store! So I waited 3 weeks for a dented cooktop that I ordered only because the Lowes website said it wasn't carried in the store, and that no one was apparently going to call and let me know it had arrived anyway. I guess next time I need something I will pay more and go to Home Depot.
Sincerely,
Heather
(I did actually send this to Lowes already...jerks! And we did get a non-dented cooktop that the store had in stock. Grrr)
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